MindMover Condor Ferries

Privacy Policy

MindMover Limited & Condor Ferries are committed to protecting and respecting your privacy.

MindMover ("Mindmover", "we" / "our" / "us") is a full service Research Agency, specialising in online interviewing. This privacy policy has been created to provide information to those who take part, or are considering taking part, in our online surveys and discussions.

You have the right to withdraw your consent to participate in the Condor Ferries customer satisfaction survey at any time, please see the section "your rights" below.

We hope this policy will reassure you that MindMover will act sensitively, responsibly and legally with the information that you provide, and will not sell or market to you as a result of anything you tell us in a survey. We will not pass any of your details on to third parties unless you provide clear instructions to do so.

MindMover also trades as Tpoll and Tpoll Direct.


What is covered?

We collect information that you share with us through your participation in the Condor Ferries customer satisfaction survey.

We may also ask you for information if you report a problem with the Condor Ferries customer satisfaction survey.

Information we hold about you

MindMover is an Online Research Agency that collects data on behalf of third party clients, in this case Condor Ferries.

MindMover processes your personal information for carefully considered and specific research purposes which are in our third party clients' interests and enable them to enhance the services they provide, but which we believe also benefit our third party clients' customers. Please see "Use of your information" for more detail.

MindMover data is reported in aggregate format only. That is, no names, addresses or telephone numbers are attached to any answers (or provided at all to the third party client), but instead answers are provided as counts and percentages. MindMover will only share aggregate data with Condor Ferries. Please click here to find out more information about Condor Ferries. This means that only MindMover has access to personal details of the individual, which we hold only as a means of future contact with those who have signed up for research or who have entered prize draws if applicable, not as a way of selling or marketing. Automated decision making is used from time to time in order to segment interview responses MindMover collect from you. This is used for Research Purposes to provide deeper insights for our third-party clients in order for them to better understand their customers and improve their services.

MindMover will hold only the details that we need for you at that time.

MindMover will only interview children under the age of 16 where it is possible to first obtain parental permission. This conforms to the MRS code of conduct.

Use of your information

Personal information you have given to us will never be sold by MindMover. MindMover will hold your personal information securely in the UK.

We share aggregated information with Condor Ferries only; unless we specify otherwise in the terms of a survey or discussion, this is not linked to any personal information that can identify any individual person or organisation.

Where information is required to identify a winner of a competition or draw this may be revealed to Condor Ferries for the purposes of the prize draw only. Please refer to individual competition rules which will fully describe any publicity of winners' names.

Your Rights

You have the right to withdraw from taking part in the Condor Ferries customer satisfaction survey. We will not share any information from unfinished surveys with Condor Ferries.

You have the right to ask us to destroy a record of your response to a survey after you have submitted your answers on the Condor Ferries customer satisfaction survey. We will ensure that your response is not used in our analysis provided that we have not already shared it in an aggregated form with Condor Ferries.

You can also unsubscribe/withdraw your consent from the Condor Ferries customer satisfaction survey, by clicking on the "unsubscribe" link contained in any of the emails we send to you.

You have the right to ask us to delete records of your interviews and any other data held about you at any time.

You will also have the right to rectify, restrict or object to the processing of your personal information (including profiling) in accordance with the proceedings laid down by applicable laws and regulations.

You have the right to request the data we hold on you in a commonly used electronic format for information purposes or to transfer to another source, free of charge.

You have the right to lodge a complaint with a supervisory authority such as the Information Commissioner's Office (ico.org.uk)

You can exercise those rights by emailing hello@mindmover.co.uk or writing to Mark Ursell, 3 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex, UB8 2FX.


Cookies

Cookies are used only for validation and to prevent repeat surveying.

You can configure your browser to notify you when cookies are being placed on your computer. You can also delete cookies by adjusting your browser settings. To find out more about cookies, visit: http://www.allaboutcookies.org/manage-cookies/.

Security and Storage of Information Collected

MindMover are committed to maintaining the security of the data we collect and has appropriate security measures in place to protect against loss, misuse or alteration of such information. Employees or agents of MindMover can only access data by use of authorised user name, passwords and two-step verification.

If you decide to withdraw your consent to participating in the Condor Ferries customer satisfaction survey, your personally identifiable data will be deleted immediately. Anydata we hold thereafter will be in aggregate format for research purposes ONLY to allow for tracking long term trends in consumer behaviour. That is, no names, addresses or telephone numbers are attached to any answers, but instead answers are provided as counts and percentages.

All our online resources are appropriately secured with firewall, packet filtering, port blocking software and updated with the latest security patches. Our servers are based in the UK meaning your personal data will never leave the UK.

Where required we offer SSL (secure sockets layer) (indicated by https:// in the address bar) secured web services to offer encrypted web traffic and authentication by Lets Encrypt.

Remote administration and data retrieval (e.g. databases) is achieved through encrypted communication with the remote computers and means all traffic including passwords and user information is indiscernible if intercepted on the way.

MindMover follows the requirements of the following laws and codes:

If you would like to change or delete personal information you have submitted in a MindMover survey, you can email us at hello@mindmover.co.uk


Changes to this Privacy Policy

From time to time we may need to update the MindMover Privacy Policy. This Privacy Policy was last amended on 16th February, 2018. Sale of MindMover or other related organisations: Please note that if MindMover or any of its lines of business is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, the relevant customer information database could be transferred as part of that transaction and your information accessed by such successor or purchaser.

Contact details

MindMover's appointed Data Protection officer:


Mark Ursell

mark.ursell@mindmover.co.uk


MindMover can be contacted directly at:

Tel: 0870 161 1850

Email: hello@mindmover.co.uk